Wikiworx Academy

1- Purpose

For each role several capabilty levels may have been identified in the Reference Model.
A Partner Specific Reference Model exists for each combination of role and capability level. It expresses performance expectations for actors in the role with a matching Capability Assessment.

2- Contents

Aligned with the scope of the partner's operations, each Partner Specific Reference Model will include more or less content components, composed from these:

• Capability Assessment
  • Global Partnership Assessment
• Compliance Assessment
• Partner on-boarding Plan
• Performance Targets
• Service Contract
• Tailored Service Framework